Troubleshooting

Our platform is not working for you? You can't join a room or the website won't load? Here is a quick guide to fix your problem.

Disable Internet Browser Extensions

Please disable all your browser extensions that could block content on our website:

  • AdBlocker (such as uBlocker, uBlock Origin, Adblock Plus, Popoer Blocker, Ghostery etc.)
  • JavaScript Blocker (such as NoScript, ScriptBlock, JS Block etc.)
  • Extensions that creates elements on a website (such as a Dark Mode, Input Tools, Password Manager etc.)
  • Anti Tracking Extensions

Basic Tips

  • Delete your cookies and clear your browser cache. Here is a tutorialopen in new window.
  • Try to run our website in an incognito browser tab
  • Disable all VPN connections on your system
  • Check if the issue is caused by your system (firewall, security update, too high cpu load, no ram)
  • Try to restart your internet modem/router
  • Check your internet connection

List with supported Internet Browser

Some internet browsers do not support our website because we use too new technologies. Here is a short list:

NameMinimum version
ChromeSupported since version 51 (2016)
Mozilla FirefoxSupported since version 54 (2017)
EdgeSupported since version 15 (2017)
SafariSupported since version 10 (2016)
BraveSupported since launch
OperaSupported since version 38 (2016)
Internet ExplorerNOT Supported
Safari on iOS (mobile)Supported since version 10 (2016)
Chrome for AndroidSupported since version 90 (2021)
Android BrowserSupported since version 90 (2021)
Firefox for AndroidSupported since version 87 (2021)
Opera miniNOT Supported
Opera MobileSupported since version 62 (2021)
Samsung InternetSupported since version 5 (2016)
QQ BrowserSupported since version 10.4 (2020)

If your internet browser is not listed there, please check that ES6, HTTP/2 and WebSockets are supported or use directly one of the browsers mentioned above. You can check your browser version here open in new window .

Still not working?

If the above tips don't work, drop us a line on social media and we'll try to find a custom solution.

Last Updated:
Contributors: Sandro